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As a small business owner we rely on customers arriving on time for their appointments.

If you are running late we ask you to make a courtesy call to confirm you are coming and your expected time of arrival.

A late arrival of 10 minutes will result in a
late fee of $10.00 & if you exceed 15 mins, we are forced to reschedule your appointment.
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As we are a small salon, with limited space, we ask that you collect your pet within an hour of being notified they are ready.

All of our grooms are completed within 1-5 hours of the appointment time. We request that no pets remain in the salon for more than 1 hour after we call, as we are not a day care and do not have the facilities to be one. Whilst day cares are available in our area, the same fees apply for extra care given.

Pets staying in excess of 1 hour will be charged a
day care fee of $30.00

If you need to cancel, please do so 4 hours before your appointment or it will result in a $20.00 cancellation fee.
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